If you would like to return your order, please visit our dedicated
Returns Portal to arrange your return quickly and easily.
We offer subsidised return labels through Royal Mail for only £2.50 per order when purchased through our Returns Portal.Please note:• we do not currently offer an exchange service – if you wish to receive a different item, it’s just a matter of placing a new order• we only replace items which are faulty or damaged upon receipt• our Returns Portal can only be used by UK customers, and non-UK customers will need to arrange their return independentlyIf you are not able to use our Returns Portal, you can return your order by repackaging it and sending it to;Yorkshire Trading ReturnsYTC LtdUnit 76 Warfield RoadKelleythorpe Industrial EstateDRIFFIELDEast Yorkshire YO25 9FQPlease enclose a note inside the parcel confirming your name, address, Order Number and the reason for return.If arranging your own return, we recommend using a tracked service. Please keep the tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us.Postal charges will only be refunded where the item is faulty, where the item is damaged upon receipt, where the item isn’t as advertised or where the wrong item has been delivered.We try to ensure that all of our orders are carefully checked prior to despatch, but if your order has arrived damaged or faulty please contact our Customer Services Team via our Contact Us page before returning to discuss the best course of action.We must receive returned items within 28 days of the order being delivered. Any returns received after that time will be returned to you. Please contact our Customer Services Team via the above link if you are unable to return within 28 days of receipt.Items must be returned in “as new” and unopened condition unless they are faulty.If you have received the wrong item, or if part of your order is missing, please contact our Customer Services Team via the above link.Extended Christmas returns period: purchases made between 20th October and 24th December can be returned until 31st January subject to our normal terms and conditions.When will I receive my refund?After your return has been received and inspected, a refund will be made to the original payment method within 14 days. If you do not see the refund on the original payment method after 14 days, please contact our Customer Services Team via the above link.
