Order Damaged:

Ordering items online comes with the convenience of having products delivered right to your doorstep. However, occasionally, orders may arrive damaged due to various reasons such as mishandling during transit or manufacturing defects. If you find yourself in such a situation while shopping with Yorkshire Trading, rest assured, we're here to assist you every step of the way.

• 1. Document the Damage: As soon as you receive your package from Yorkshire Trading, carefully inspect the contents for any visible damage. Take photographs of the damaged items, including the packaging, from multiple angles. These photos will serve as crucial evidence when communicating with our support team.
• 2. Contact Yorkshire Trading Support: Reach out to our dedicated customer support team. Provide them with detailed information about the damage and attach the photos you took. Be sure to include your Yorkshire Trading order number and any relevant details to expedite the process.
• 3. Follow Yorkshire Trading's Protocol: Rest assured, at Yorkshire Trading, we have specific procedures for handling damaged orders. Our team will guide you through the process, whether it involves returning the damaged items for a replacement or refund or initiating the process without requiring the return.
• 4. Keep Records: Throughout the communication process, keep records of all correspondence with Yorkshire Trading, including emails, chat transcripts, or reference numbers provided by our support team. These records will help you track the progress of your claim and serve as proof in case of any disputes.
• 5. Be Patient: Resolving a damaged order may take some time, especially if we need to investigate the issue or coordinate with the shipping carrier. Remain patient and cooperative during the process and follow up if you haven't received a satisfactory resolution within a reasonable timeframe.